Vivid Seats Knowledge Base

General Information 14

• What is Vivid Seats?
• What is the 100% Buyer Guarantee?
• Information regarding the coronavirus impact
• Event Attendance Information: Covid-19 Disclaimer
• Vivid Seats Rewards

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Shopping for Tickets 11

• How do I search for and select tickets?
• Why can't I add more than one set of tickets to my shopping cart?
• Can I search by quantity, price, or seat location?
• The listing I want to order includes more tickets than I need. Why can’t I order a specific number of tickets?
• How are tickets on your site delivered?

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Event Information 3

• I’m bringing my small child with me to an event. Do I need to purchase a ticket for my child?
• Can I bring a camera, food, drinks, or lawn chairs to my event?
• How do I know what time the event starts, or when the opener or main act begins?

Ticket Listing Information 9

• How do I determine the seat numbers for a ticket listing? Will my seats be side by side?
• I found two separate listings for tickets in the same section and row. If I purchase both sets, will the seats be together?
• What are “Email Delivery” and “Instant Download” tickets? Do I need to print these tickets?
• Do tickets ever include additional perks such as VIP amenities?
• What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"?

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Ticket Pricing 10

• How are ticket prices determined?
• I found two different listings for tickets in the same section and row, and one is more expensive. Are these higher-priced tickets better?
• Can I contact the seller to negotiate the price of tickets?
• If I wait to buy, will ticket prices change?
• Does Vivid Seats offer deals or discounts?

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Checkout & Payment 6

• If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency?
• When will my credit card be charged?
• What payment methods are accepted?
• Is it possible to split an order between multiple forms of payment?
• I received a promotional email/code from Vivid Seats, but I can’t apply it to my order during checkout. How do I use my promotional code?

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General Ticket Information 8

• The name on my ticket is not mine. Will I have issues at my event?
• The tickets I received are different from what I ordered. What happened?
• Can I bring a camera, food, drinks, or lawn chairs to my event?
• How do I know if the seller has confirmed my order?
• I received an order summary email after placing my order. Do I need to bring this to my event?

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Shipping, Instant Download, Email, & Mobile E-ticket Delivery 14

• I still haven’t received my tickets. Will I get them before my event?
• My tickets are being shipped. When should I expect my tickets?
• I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order?
• What happens if I miss my UPS delivery?
• How do I change my shipping address?

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Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery 12

• What are Special Delivery Services?
• Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event?
• How do I change the pickup name for my order?
• Why do I need to pick up my tickets? Can I receive them via email instead?
• How will I know how to pick up my tickets?

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AXS Mobile ID & Electronic Transfer 8

• How do I accept my Mobile Electronic Transfer tickets?
• I am having trouble “accepting” my Electronic Transfer, what should I do?
• What is Electronic Transfer?
• Can I transfer my Electronic Transfer tickets to someone else?
• How do I get into my event with Electronic Transfer tickets?

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Cancellation Policy 5

• Can I cancel an order I’ve already placed?
• Will I receive compensation if my event is rained out, postponed, or rescheduled?
• What do I do if my event is cancelled? How do I get my compensation?
• Can I exchange my tickets for a different quantity, or for tickets to another date or event?
• What if I can no longer attend my event?

Listing Your Tickets 19

• What are the requirements to list my tickets for sale?
• What types of tickets can I sell? What types can't I sell?
• How to Activate Your Vivid Seats Listing
• Will I be charged for listing tickets on your site?
• I want to sell my tickets. Where do I begin?

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Your Active Ticket Listing 5

• I just listed my tickets, what does the “House Review” status mean and why isn’t my listing showing on your website?
• What listing details can I edit after my listing is up on the site?
• How do I renew my expired listing?
• I don't want to sell my tickets anymore. How do I remove my listing?
• Why can’t I see my listing?

Sold Tickets 2

• My tickets sold, how do I confirm the sale?
• I no longer wish to sell these tickets. What do I do?

Delivering the Tickets 5

• Do I have to pay shipping fees?
• How do I get the tickets I sold to the buyer?
• How do I upload e-tickets?
• How do I ship hard stock tickets?
• Can I ship tickets using my own label or via a different carrier?

Payment 2

• What method does Vivid Seats use to pay me?
• How long will it take for me to receive payment?

Creating and Managing Listings and Sales via the Vivid Seats Mobile App 0

Selling Tickets for Tennessee Vols Home Games 0

Miscellaneous Information 3

• How can I become part of the Professional Seller Program?
• How do I change/edit my account email address and/or Paypal information?
• Can Vivid Seats purchase my tickets from me instead?

Bulk Updates 0

General Terms 26

• Accessible/ADA Seating
• Aisle Seats
• Authorization Form
• Box Office
• Email Delivery

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Event Specific Terms 3

• Badge
• Grounds Admission Pass/Grounds Pass
• Shoots Twice (Hockey)