If you can no longer use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the process by clicking the “Sell” button located in the upper right corner of the homepage. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here.
If you purchased ticket insurance at checkout, you will need to contact Allianz Global Event Ticket Insurance by visiting their website here. They are a third party insurance company, so we are unable to speak to their terms and conditions.