Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery

What are Special Delivery Services?
Special Delivery refers to several alternate delivery methods that are utilized when an order cannot be sent via email, electronic transfer, or shipped. The...
Wed, 8 Feb, 2017 at 4:22 PM
Why is there a delivery fee for Special Delivery?
A fee is charged for all orders that require a Special Delivery service to cover the cost of coordinating a safe, hassle-free, last minute delivery.  ...
Fri, 6 Nov, 2015 at 3:27 PM
Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event?
There are a few reasons that Special Delivery may be designated for a particular set of tickets, even if the event is weeks or months away. The tickets may ...
Wed, 8 Feb, 2017 at 3:36 PM
How do I change the pickup name for my order?
When an order is set for Special Delivery, the person picking up the tickets must provide a valid photo ID upon arrival. If the person who will be picking u...
Fri, 20 Oct, 2017 at 5:47 PM
Why do I need to pick up my tickets? Can I receive them via email instead?
Tickets are delivered according to the available delivery method(s) presented while browsing listings and upon checkout. The listed delivery method is chose...
Tue, 27 Oct, 2015 at 10:01 AM
How will I know how to pick up my tickets?
Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-ca...
Wed, 8 Feb, 2017 at 3:50 PM
What if I’m running late to pick up my tickets and/or experience issues picking up?
For all Special Delivery orders, we provide emergency contact information for both the seller providing the tickets and our Customer Service center.  If yo...
Fri, 20 Oct, 2017 at 5:54 PM
What is Vivid Seats “On-Site Service”?
For certain elite events, such as the Super Bowl and the Masters Golf Tournament, delicate preparations are made to ensure that all tickets can be securely ...
Mon, 26 Oct, 2015 at 9:55 AM
What is “Paperless Delivery”?
If your tickets are Paperless Delivery, it means you must present the card used by the reseller to originally purchase the tickets from the venue or box off...
Wed, 8 Feb, 2017 at 4:31 PM
Why was I shipped a pre-paid credit/gift card?
If your tickets are Paperless Delivery, it means you must present the card used by the reseller to originally purchase the tickets from the venue or box off...
Wed, 8 Feb, 2017 at 3:24 PM