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Customer Support Home
Listing Your Tickets
What are the requirements to list my tickets for sale?
What types of tickets can I sell? What types can't I sell?
Will I be charged for listing tickets on your site?
I want to sell my tickets. Where do I begin?
How do I know what section, row, and seat numbers to list for my tickets?
See all 19 articles
Your Active Ticket Listing
I just listed my tickets, what does the “House Review” status mean and why isn’t my listing showing on your website?
What listing details can I edit after it’s up on the site?
How do I renew my expired listing?
I don't want to sell my tickets anymore. How do I remove my listing?
My tickets sold, how do I confirm the sale?
I no longer wish to sell these tickets. What do I do?
Delivering the Tickets
Do I have to pay shipping fees?
How do I get the tickets I sold to the buyer?
How do I upload e-tickets?
How do I ship hard stock tickets?
Can I ship tickets using my own label or via a different carrier?
What method does Vivid Seats use to pay me?
How long will it take for me to receive payment?
Creating and Managing Listings and Sales via the Vivid Seats Mobile App
How do I create a ticket listing in the mobile app?
How do I maintain my listing via the Mobile App?
What restrictions are there when using the Mobile App?
How do I Confirm or Reject and Deliver Sales via the Mobile App?
How can I become part of the Professional Seller Program?
How do I change/edit my account email address and/or Paypal information?
Can Vivid Seats purchase my tickets from me instead?