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Customer Support Home
Listing Your Tickets
What are the requirements to list my tickets for sale?
What types of tickets can I sell? What types can't I sell?
Will I be charged for listing tickets on your site?
I want to sell my tickets. Where do I begin?
How do I know what section, row, and seat numbers to list for my tickets?
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Your Active Ticket Listing
I just listed my tickets, what does the “House Review” status mean and why isn’t my listing showing on your website?
What listing details can I edit after it’s up on the site?
How do I renew my expired listing?
I don't want to sell my tickets anymore. How do I remove my listing?
My tickets sold, how do I confirm the sale?
I no longer wish to sell these tickets. What do I do?
Delivering the Tickets
Do I have to pay shipping fees?
How do I get the tickets I sold to the buyer?
How do I upload e-tickets?
How do I ship hard stock tickets?
Can I ship tickets using my own label or via a different carrier?
What method does Vivid Seats use to pay me?
How long will it take for me to receive payment?
How can I become part of the Professional Seller Program?
How do I change/edit my account email address and/or Paypal information?
Can Vivid Seats purchase my tickets from me instead?