In accordance with our 100% Buyer Guarantee, the tickets you receive are guaranteed to be identical to, comparable to, or better than the tickets specified in your order. The exact criteria that constitutes a comparable or upgraded ticket is determined at the sole discretion of Vivid Seats. If the tickets you receive are unsatisfactory, we will investigate the matter. If it is determined, in our discretion, that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund, provided that you return your tickets to our offices (if applicable).