We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. In the event that we can’t secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you’ll receive tickets that are comparable to, or better than the tickets specified in your order. 

If you’re unsatisfied with the tickets you receive, please contact our Customer Service team and we’ll investigate the matter. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund.