General Information

What is Vivid Seats?
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, an...
Mon, 19 Oct, 2015 at 11:30 AM
What is the 100% Buyer Guarantee?
The 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will b...
Mon, 19 Oct, 2015 at 11:43 AM
Information regarding the coronavirus impact
Vivid Seats is closely monitoring the current global – and increasingly local – response arising from the declaration of coronavirus (COVID-19) as a global...
Tue, 20 Oct, 2020 at 11:56 AM
Event Attendance Information: Covid-19 Disclaimer
Due to the uncertainty related to the COVID-19 pandemic, your tickets and admission to the event are subject to all venue and/or event organizer/promoter sa...
Thu, 10 Sep, 2020 at 4:40 PM
NFL Game Attendance Information
Due to the uncertainty related to the COVID-19 pandemic, your tickets and admission are subject to all stadium and team safety and health policies, which in...
Thu, 10 Sep, 2020 at 3:23 PM
How does Vivid Seats obtain tickets for resale? How about tickets to sold-out events?
Vivid Seats does not own or generate tickets; rather, all tickets listed in our marketplace are managed and owned, by professional ticket resellers and pre-...
Fri, 6 Nov, 2015 at 12:49 PM
What is the secondary market? What is a resale marketplace?
Vivid Seats is a resale marketplace for event tickets. Tickets are made available for sale by individuals who can no longer attend the events that they purc...
Thu, 29 Nov, 2018 at 1:34 PM
Is Vivid Seats legitimate and reliable?
As a leader in the secondary marketplace, we take pride in providing you with the industry’s best prices, premium tickets to sold-out events, and dedicated ...
Thu, 14 Jun, 2018 at 5:06 PM
I’ve never purchased from Vivid Seats before. What is the process?
Welcome to Vivid Seats! We’re glad to have you. We make the purchase process easy, and our expert customer service team works hard to ensure every part of y...
Thu, 14 Jun, 2018 at 5:42 PM
Am I purchasing tickets directly from the venue, team, or performer?
All tickets listed for sale in our marketplace are owned or managed by independent resellers. Vivid Seats is not directly affiliated with any venue, team, o...
Mon, 19 Oct, 2015 at 11:42 AM