General Information

What is Vivid Seats?
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, an...
Fri, 21 Jan, 2022 at 12:13 PM
What is the 100% Buyer Guarantee?
Our 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will b...
Fri, 21 Jan, 2022 at 12:16 PM
Information regarding the coronavirus impact
Vivid Seats is closely monitoring the current global – and increasingly local – response arising from the declaration of coronavirus (COVID-19) as a global...
Wed, 11 May, 2022 at 5:15 PM
Event Attendance Information: Covid-19 Disclaimer
Due to the uncertainty related to the COVID-19 pandemic, your tickets and admission to events are subject to all health policies communicated by the venue a...
Fri, 21 Jan, 2022 at 12:17 PM
Vivid Seats Rewards
What is the Vivid Seats Rewards program?  The Vivid Seats Rewards program is our free loyalty program where every fan earns on every purchase. Collect stam...
Mon, 10 Oct, 2022 at 9:43 AM
How does Vivid Seats obtain tickets for resale? How about tickets to sold-out events?
All tickets listed on Vivid Seats are managed and owned by professional ticket resellers and pre-screened individual sellers. We don’t own or generate ticke...
Fri, 21 Jan, 2022 at 12:20 PM
What is the secondary market? What is a resale marketplace?
Vivid Seats is a secondary marketplace for event tickets, which means that we are not the primary generator of tickets, such as a team or box office; rather...
Fri, 21 Jan, 2022 at 12:21 PM
Is Vivid Seats legitimate and reliable?
Vivid Seats is a leading online ticket marketplace and your ultimate partner for live experiences, and since 2001, we’ve fulfilled more than 20 million orde...
Fri, 21 Jan, 2022 at 12:23 PM
I’ve never purchased from Vivid Seats before. What is the process?
Welcome to Vivid Seats! We believe that nothing beats being at your favorite events in person, and we’re committed to getting you to the events you love eas...
Fri, 21 Jan, 2022 at 12:24 PM
Am I purchasing tickets directly from the venue, team, or performer?
Because Vivid Seats is a secondary marketplace, and is not directly affiliated with any venue, team, or performer, all tickets listed for sale on our platfo...
Fri, 21 Jan, 2022 at 12:25 PM