In order to ensure proper delivery, we require you to ship your tickets to the customer using the pre-paid UPS shipping label that we provide. Payment for the sale is triggered once we confirm that the package was delivered based on the tracking number generated on our site. If you ship on a different label, it is possible that we will never know that the tickets have been delivered and payment may be delayed indefinitely.


If you did not print your shipping label when you confirmed the order, you can do so by following the steps below:

  1. Log into your Account on Vividseats.com
  2. Click "Unshipped Sales" on the left side of the page under "My Sales"
  3. Find the sale you need to ship and click "Ship Now"
  4. Confirm you have the tickets in hand and ready to ship now by clicking the check box and click "Complete This Transaction"
  5. You will be taken to a page to view and print the shipping label


If you misplace the original label you downloaded, you can view and print it again by following the steps below:

  1. Log into your Account on Vividseats.com
  2. Click "Completed Sales" on the left side of the page under "My Sales"
  3. Find the sale you need to access the shipping label for and click "Details"
  4. Click "View Sale"
  5. If the label has been created, you will see the option to view and print the shipping label