The name on the ticket is the name of the original purchaser. This is a normal industry practice that would also occur if, for example, you purchased ticket...

In accordance with our 100% Buyer Guarantee, the tickets you receive are guaranteed to be identical to, comparable to, or better than the tickets specified ...

Each venue has unique policies regarding prohibited and permissible items. Because we are not directly affiliated with any venue or box office, we are unabl...

You will receive an email notification as soon as the seller accepts and confirms your order. You can also monitor the status of your order by logging in to...

Everyone who places an order on our site receives an order summary email that provides details about the event and the location of the seats. This order sum...

In most cases, your tickets will be shipped or emailed to you before the estimated ship date mentioned in the order confirmation email. Sellers ship and ema...

As mentioned in our Sales Terms, Vivid Seats is not responsible for lost, stolen, or damaged tickets. In some cases we may be able to have lost or stolen ti...

Many theaters split their seating into "left" and "right" sections.  They often assign odd numbers to one side and even numbers to the o...