General Ticket Information

The name on my ticket is not mine. Will I have issues at my event?
The name on the ticket is the name of the original purchaser. This is a normal industry practice that would also occur if, for example, you purchased ticket...
Tue, 20 Oct, 2015 at 3:20 PM
The tickets I received are different from what I ordered. What happened?
In accordance with our 100% Buyer Guarantee, the tickets you receive are guaranteed to be identical to, comparable to, or better than the tickets specified ...
Tue, 20 Oct, 2015 at 3:21 PM
Can I bring a camera, food, drinks, or lawn chairs to my event?
Each venue has unique policies regarding prohibited and permissible items. Because we are not directly affiliated with any venue or box office, we are unabl...
Tue, 27 Oct, 2015 at 5:36 PM
How do I know if the seller has confirmed my order?
You will receive an email notification as soon as the seller accepts and confirms your order. You can also monitor the status of your order by logging in to...
Thu, 19 Jan, 2017 at 10:32 AM
I received an order summary email after placing my order. Do I need to bring this to my event?
Everyone who places an order on our site receives an order summary email that provides details about the event and the location of the seats. This order sum...
Wed, 8 Feb, 2017 at 2:53 PM
Can I ask to receive my tickets earlier if I’m giving them as a gift?
In most cases, your tickets will be shipped or emailed to you before the estimated ship date mentioned in the order confirmation email. Sellers ship and ema...
Tue, 20 Oct, 2015 at 3:29 PM
My tickets were lost/destroyed/stolen. Can I have them resent to me?
As mentioned in our Sales Terms, Vivid Seats is not responsible for lost, stolen, or damaged tickets. In some cases we may be able to have lost or stolen ti...
Tue, 20 Oct, 2015 at 3:31 PM
My theater seats don't appear to be side by side, why is that?
Many theaters split their seating into "left" and "right" sections.  They often assign odd numbers to one side and even numbers to the o...
Wed, 11 Nov, 2015 at 12:11 PM