Cancellation Policy

Can I cancel an order I’ve already placed?
Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne...
Fri, 13 Jan, 2017 at 2:47 PM
Will I get a refund if my event is rained out, postponed, or rescheduled?
We are only able to issue refunds for events that are officially cancelled by the venue, team, or performer and not rescheduled. If an event has been postpo...
Tue, 27 Oct, 2015 at 11:33 AM
What do I do if my event is cancelled? How do I get my refund?
If your event is cancelled and not rescheduled, you will receive a full refund.  If the tickets you originally purchased were printed hard stock tickets, th...
Fri, 29 Jan, 2016 at 2:00 PM
Can I exchange my tickets for a different quantity, or for tickets to another date or event?
Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne...
Fri, 13 Jan, 2017 at 2:57 PM
What if I can no longer attend my event?
If you can no longer use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the proce...
Fri, 13 Jan, 2017 at 2:58 PM