Cancellation Policy

Can I cancel an order I’ve already placed?
Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne...
Fri, 13 Jan, 2017 at 2:47 PM
Will I receive compensation if my event is rained out, postponed, or rescheduled?
We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Compensation may be in...
Fri, 3 Apr, 2020 at 4:08 PM
What do I do if my event is cancelled? How do I get my compensation?
Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. However, there may be occasions where events are cancelled with l...
Wed, 15 Apr, 2020 at 11:04 AM
Can I exchange my tickets for a different quantity, or for tickets to another date or event?
Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne...
Fri, 13 Jan, 2017 at 2:57 PM
What if I can no longer attend my event?
If you can no longer use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the proce...
Tue, 22 Jan, 2019 at 1:23 PM