Shipping, Instant Download, Email, & Mobile E-ticket Delivery

I still haven’t received my tickets. Will I get them before my event?
Yes! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee.
Fri, 21 Jan, 2022 at 11:33 AM
My tickets are being shipped. When should I expect my tickets?
Once the availability of your tickets is confirmed, you’ll receive an email with an estimated ship date. Please note that it is common for tickets to ship p...
Fri, 21 Jan, 2022 at 11:35 AM
I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order?
Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. The delivery options displayed at checko...
Fri, 21 Jan, 2022 at 11:35 AM
What happens if I miss my UPS delivery?
UPS will make three attempts to deliver your package on three separate business days. In most cases, you must be present and provide a signature to receive ...
Fri, 21 Jan, 2022 at 11:40 AM
How do I change my shipping address?
If you need to change the shipping address for a particular order, please contact us as soon as possible with your order number and your new preferred shipp...
Fri, 21 Jan, 2022 at 11:44 AM
Does my UPS package require a signature?
In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t...
Fri, 21 Jan, 2022 at 11:48 AM
Can I have my tickets delivered via email or held at Will Call instead of being shipped?
Tickets can only be delivered via the delivery method(s) shown on the event listing. Sellers offer certain delivery methods based on the types of tickets th...
Fri, 21 Jan, 2022 at 11:49 AM
I lost the email that contained the link to download my e-tickets. Can you re-send it?
Yes! Doing so is very easy, and you can place this request in just a few clicks! 1. Log into your Vivid Seats account and click the “Order History”. Fro...
Wed, 21 Jul, 2021 at 2:37 PM
How do I download and save my e-tickets?
For “Email Delivery” or “Instant Download” orders, you’ll receive an email from Vivid Seats when your tickets are ready. Clicking the link inside this email...
Fri, 21 Jan, 2022 at 11:56 AM
I ordered email tickets but do not have access to a printer. How do I proceed?
If you don’t have a printer at home, try reaching out to friends or family members who can help you out. Alternatively, you can access free or inexpensive p...
Fri, 21 Jan, 2022 at 11:57 AM