Yes! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee.

Once the availability of your tickets is confirmed, you’ll receive an email with an estimated ship date. Please note that it is common for tickets to ship p...

Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. The delivery options displayed at checko...

UPS will make three attempts to deliver your package on three separate business days. In most cases, you must be present and provide a signature to receive ...

If you need to change the shipping address for a particular order, please contact us as soon as possible with your order number and your new preferred shipp...

In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t...

Tickets can only be delivered via the delivery method(s) shown on the event listing. Sellers offer certain delivery methods based on the types of tickets th...

Yes! Doing so is very easy, and you can place this request in just a few clicks! 1. Log into your Vivid Seats account and click the “Order History”. Fro...

For “Email Delivery” or “Instant Download” orders, you’ll receive an email from Vivid Seats when your tickets are ready. Clicking the link inside this email...

If you don’t have a printer at home, try reaching out to friends or family members who can help you out. Alternatively, you can access free or inexpensive p...