Vivid Seats closely monitors all orders to ensure that every customer receives their tickets prior to their events—as promised in our 100% Buyer Guarantee. ...

Once the seller confirms the availability of your tickets, you will receive an email identifying the estimated ship date. Please note that this date is esti...

The delivery options displayed at checkout apply to shipping from the date that your tickets are ready to ship, not the day you make your purchase or receiv...

UPS will make three attempts to deliver your package on three separate business days. In most cases, you must be present and provide an adult signature to r...

If you need to change the shipping address for a particular order, please contact us as soon as possible with your order number and your new preferred shipp...

In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require an adult signature as proof of proper...

Tickets are delivered according to the available delivery method(s) presented while browsing listings and upon checkout. The listed delivery method is chos...

Yes! Doing so is very easy, and you can place this request in just a few clicks! 1. Log into your Vivid Seats account and click the “Order History”. Fro...

For orders with a delivery method of Email Delivery or Instant Download, you will receive an email from Vivid Seats once your tickets are ready. From this e...

If you do not have access to a printer at home, we recommend reaching out to friends or family members who can assist you in printing your e-tickets. Alter...