Shipping, Instant Download, Email, & Mobile E-ticket Delivery

I still haven’t received my tickets. Will I get them before my event?
Vivid Seats closely monitors all orders to ensure that every customer receives their tickets prior to their events—as promised in our 100% Buyer Guarantee. ...
Wed, 8 Feb, 2017 at 3:07 PM
My tickets are being shipped. When should I expect my tickets?
Once the seller confirms the availability of your tickets, you will receive an email identifying the estimated ship date. Please note that this date is esti...
Wed, 8 Feb, 2017 at 3:08 PM
I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order?
The delivery options displayed at checkout apply to shipping from the date that your tickets are ready to ship, not the day you make your purchase or receiv...
Fri, 18 Dec, 2015 at 9:35 AM
What happens if I miss my UPS delivery?
UPS will make three attempts to deliver your package on three separate business days. In most cases, you must be present and provide an adult signature to r...
Fri, 20 Oct, 2017 at 5:04 PM
How do I change my shipping address?
If you need to change the shipping address for a particular order, please contact us as soon as possible with your order number and your new preferred shipp...
Fri, 20 Oct, 2017 at 5:45 PM
Does my UPS package require a signature?
In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require an adult signature as proof of proper...
Tue, 21 Aug, 2018 at 3:11 PM
Can I have my tickets delivered via email or held at Will Call instead of being shipped?
Tickets are delivered according to the available delivery method(s) presented while browsing listings and upon checkout. The listed delivery method is chos...
Fri, 18 Dec, 2015 at 9:36 AM
I lost the email that contained the link to download my e-tickets. Can you re-send it?
Yes! Doing so is very easy, and you can place this request in just a few clicks! 1. Log into your Vivid Seats account and click the “Order History”. Fro...
Thu, 19 Jan, 2017 at 12:20 PM
How do I download and save my e-tickets?
For orders with a delivery method of Email Delivery or Instant Download, you will receive an email from Vivid Seats once your tickets are ready. From this e...
Tue, 21 Aug, 2018 at 3:20 PM
I ordered email tickets but do not have access to a printer. How do I proceed?
If you do not have access to a printer at home, we recommend reaching out to friends or family members who can assist you in printing your e-tickets. Alter...
Fri, 18 Dec, 2015 at 9:44 AM