Yes! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee.

For the most up-to-date status, you can always check the Vivid Seats app. Your tickets will be shipped by the expected delivery date.

Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. The delivery options displayed at checko...

UPS will make three attempts to deliver your package on three separate business days. In most cases, you must be present and provide a signature to receive ...

If you need to change the shipping address for a particular order, please contact us as soon as possible with your order number and your new preferred shipp...

In many cases, yes. Since tickets usually cannot be reprinted or replaced, UPS may require a signature as proof of delivery. You can check your tracking det...

Tickets can only be delivered in the method shown on the event listing, since that is how they were originally issued. Delivery options cannot be changed af...

You can resend the transfer email and access your tickets directly from the Vivid Seats app: 1. Open the Vivid Seats app and log in to your account. 2....

Once your tickets are ready, you’ll receive an email notification.  To access them, open the Vivid Seats app, go to My Tickets, and tap View Order Detai...

Some venues can scan barcodes from a mobile device, but many require a printed copy. Because Email Delivery tickets must be presented as printed copies, Viv...