Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers.
If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the process by clicking the “Sell” button located in the upper right corner of the homepage. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here.