Mobile eTickets can always be scanned directly from the Vivid Seats app on your phone. For tickets delivered by Email Delivery or Instant Download, we recom...

Tickets are only available in the format they were originally listed. Since most events now use mobile entry, paper tickets or hard copies can’t be requested.

The most likely explanation is that the tickets you purchased were listed as “Shipping” because the seller expected  to receive hard stock tickets from the ...