In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require an adult signature as proof of proper delivery to the intended recipient. This is also why we recommend that you treat your tickets the same way you would treat cash, and keep them in a safe place.

Vivid Seats is unable to waive or overlook signature requirements. We can, however, request that the package be held at a nearby UPS facility or reroute the package to a new address if no one will be available to sign for it at the provided address. On rare occasions, packages may require only an indirect signature or no signature at all; in such cases, it is up to the discretion of carrier and the driver whether the package will be left unattended.