As mentioned in our Sales Terms, Vivid Seats is not responsible for lost, stolen, or damaged tickets. In some cases we may be able to have lost or stolen tickets reprinted and reissued with new barcodes and/or resent via email. However, in most cases, sellers possess only one copy of the tickets they sell, so tickets cannot be replaced if lost or stolen. For this reason, we always recommend that you safeguard your tickets the same way you would safeguard cash. Tickets are the sole responsibility of the ticket purchaser, and we are not liable for tickets that cannot be reissued or reprinted.
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