Welcome to Vivid Seats! We’re glad to have you. We make the purchase process easy, and our expert customer service team works hard to ensure every part of your experience is smooth and hassle-free.
You can purchase tickets online using our streamlined, step-by-step checkout process, or by visiting our help center where you will find contact information to order by phone. All orders you place through Vivid Seats are considered ticket requests until the managing seller confirms the order. This confirmation usually occurs within moments. Once the seller confirms your order, you will receive an email containing your order’s estimated shipping or delivery date.
When your tickets are ready, we will send a follow-up email containing more information on how and when you will be receiving your tickets. You can always monitor the status of your order by logging into your account here.
Please note that the available delivery options are chosen based on the estimated date that the tickets will be ready to be delivered, not the date that you place your order. While many tickets are available for immediate delivery, sellers do not always have the tickets "in hand" at the time an order is placed—especially if that order is placed well in advance of the event date. This occurs when the requested tickets have not yet been printed or issued by the team or box office. This is often the case with season tickets or fan club tickets, which are guaranteed to the seller but not issued until closer to the event date. Rest assured—you are guaranteed to receive your tickets in time for your event.