While Mobile E-tickets, Email Delivery, and Instant Download tickets are very similar, it's important to understand which specific delivery method is assigned to your tickets to ensure you do not have any issues getting into your event. If you do not remember what was displayed to you at checkout, don't worry, we will send you an email with all of the information you will need regarding your ticket delivery. In the meantime, you can always reference your Order Summary email or view your order details in My Account.
Mobile E-tickets are tickets that are sent to you via email. These tickets are paper free. This means that you should display them on your smartphone at the event and they should not be printed out like traditional Email Delivery tickets.
Email Delivery tickets can be accessed through a unique link which will be emailed to you when your tickets are available. In some cases, tickets may not be available until closer to the event date due to delivery delays on the part of the box office, team, or promoter. As mentioned above, these tickets are different from Mobile E-tickets in that the PDF files should be printed out before arriving at your event. Some venues are able to scan these barcodes off of smartphones if the tickets are pulled up from your browser or from the Vivid Seats mobile app under "My E-tickets", however, many cannot. Please be advised that venue scanning capabilities frequently change and we are unable to refund Email Delivery orders if the tickets were not printed and admission to the event was not granted.
Instant Download tickets are the same as Email Delivery, however they will be sent to you shortly after the order is confirmed, rather than closer to the event.
Regardless of the delivery method, all tickets are backed by our 100% Buyer's Guarantee that you will receive your tickets in time for the event. Please note: the name on the tickets may be that of the original purchaser, however, tickets are fully transferable and the name on the tickets does not have to match the name of the person(s) attending the event.