Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. However, there may be occasions where events are cancelled with little notice. If you believe your event may be cancelled, please check with the artist, team, or venue's website prior to arriving to ensure that your event is taking place.


If the tickets you originally purchased were printed hard stock tickets, the seller may need them. Please refrain from discarding them for a minimum of 30 days. If the seller does need them returned, we will contact you to let you know and provide you with a pre-paid shipping label.


For additional information pertaining to our canceled event policy, please refer to our COVID-19 FAQ.