We are only able to issue refunds for events that are officially cancelled by the venue, team, or performer and not rescheduled. If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs, the seller will notify us, and we will deliver new tickets to you and remind you to discard your old tickets.
If we discover that your event has been officially cancelled or rescheduled, we will notify you as soon as possible via email. If you know your event has been cancelled or rescheduled and have not received a notification from us, please be patient—we will contact you shortly.