General Terms

Primary Market
The "Primary Market" is comprised of the box office, website, or venue that originally prints and sells tickets for an event.
Wed, 11 Nov, 2015 at 9:51 AM
Secondary Market
The secondary market is a resale marketplace that connects ticket resellers with fans looking to attend specific events.   Resellers list their inventory at...
Wed, 11 Nov, 2015 at 10:00 AM
Service Fee
The Service Fee is in place so we can back every ticket we sell with our 100% Buyer Guarantee. It also allows us to operate our fully staffed customer serv...
Fri, 6 Nov, 2015 at 7:49 PM
Special Delivery
Special Delivery is a service we provide if the tickets cannot be shipped, emailed, or sent via electronic transfer.  This type of delivery may include; P...
Wed, 1 Feb, 2017 at 2:37 PM
Standing Room Only (SRO)
See: General Admission.
Wed, 11 Nov, 2015 at 10:14 AM
Ticket Reseller
A ticket reseller is a person who purchases tickets and then lists them for sale on the secondary market. Re-sellers can simply be fans who can no longer a...
Wed, 11 Nov, 2015 at 9:57 AM
Venue
The “venue” is the place at which an event is taking place. Concert halls, stadiums, arenas, baseball fields, and amphitheaters, among others, all fall und...
Wed, 11 Nov, 2015 at 10:17 AM
Will Call
“Will Call” is a form of Special Delivery where tickets are picked up at the venue. The will call window is often attached to the box office and tickets ar...
Wed, 11 Nov, 2015 at 10:18 AM
Zone Seating
Listings are occasionally notated as being “Zone Seating”. This means that the tickets will be within the specific range listed, but we cannot guarantee sp...
Wed, 11 Nov, 2015 at 10:32 AM