General Terms

Secondary Market
The “Secondary Market” is a resale marketplace that connects ticket resellers with fans looking to attend specific events. Resellers list their inventory an...
Thu, 17 Feb, 2022 at 1:57 PM
Service Fee
Vivid Seats charges a Service Fee on all orders so that we can back every ticket sold with our 100% Buyer Guarantee. This fee also allows us to operate our ...
Thu, 17 Feb, 2022 at 1:57 PM
Special Delivery
If a fan’s ticket order cannot be shipped, emailed, or sent to via electronic transfer, we will facilitate a Special Delivery method such as Paperless Venu...
Thu, 17 Feb, 2022 at 1:58 PM
Standing Room Only (SRO)
See: General Admission.
Wed, 11 Nov, 2015 at 10:14 AM
Ticket Reseller
A ticket reseller is someone who purchases tickets and then lists them for sale on the secondary market, such as a fans who can no longer attend their event...
Thu, 17 Feb, 2022 at 1:59 PM
Venue
The “venue” is the location at which an event is held, such as a concert halls, stadiums, arenas, baseball fields, or amphitheater.
Thu, 17 Feb, 2022 at 2:00 PM
Will Call
“Will Call” is a form of Special Delivery where tickets held for pickup up at the venue’s box office. To pick up “Will Call” tickets, visit the box office a...
Thu, 17 Feb, 2022 at 2:01 PM