General Information

What is Vivid Seats?
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, an...
Mon, 19 Oct, 2015 at 11:30 AM
What is the 100% Buyer Guarantee?
The 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will b...
Mon, 19 Oct, 2015 at 11:43 AM
How does Vivid Seats obtain tickets for resale? How about tickets to sold-out events?
Vivid Seats does not own or generate tickets; rather, all tickets listed in our marketplace are managed and owned, by professional ticket resellers and pre-...
Fri, 6 Nov, 2015 at 12:49 PM
What is the secondary market? What is a resale marketplace?
Vivid Seats is a resale marketplace for event tickets. Tickets are made available for sale by individuals who can no longer attend the events that they purc...
Thu, 29 Nov, 2018 at 1:34 PM
Is Vivid Seats legitimate and reliable?
As a leader in the secondary marketplace, we take pride in providing you with the industry’s best prices, premium tickets to sold-out events, and dedicated ...
Thu, 14 Jun, 2018 at 5:06 PM
I’ve never purchased from Vivid Seats before. What is the process?
Welcome to Vivid Seats! We’re glad to have you. We make the purchase process easy, and our expert customer service team works hard to ensure every part of y...
Thu, 14 Jun, 2018 at 5:42 PM
Am I purchasing tickets directly from the venue, team, or performer?
All tickets listed for sale in our marketplace are owned or managed by independent resellers. Vivid Seats is not directly affiliated with any venue, team, o...
Mon, 19 Oct, 2015 at 11:42 AM
Why shouldn’t I just buy from a ticket scalper, auction site, or classified site?
We do not recommend buying from ticket scalpers or unverified classified sites. While tickets put up for sale by such sources may appear to be less expensiv...
Mon, 19 Oct, 2015 at 11:50 AM
Is my information secure? Does the seller have access to any of my information?
Your information is safe with us! Keeping your payment and personal info secure is one of our top priorities; in fact, our commitment to online privacy best...
Thu, 9 Feb, 2017 at 2:38 PM
How do I change the email address for my Vivid Seats account?
To change the email address for your account, please follow these steps: Go to vividseats.com and click “SIGN IN” or "MY ACCOUNT" in the upper r...
Thu, 14 Jun, 2018 at 5:27 PM